When I started using a FitBit, I thought it was indispensable and really cool. Even though it only tracked steps and sometimes flights, I could have raw data on how I was moving! I didn’t have any real use for this information, but it appealed to the compulsive data nerd in me. I tried a bunch of alternatives to Fitbit but navigated back to the FitBit brand. Ostensibly, it was because the web and app interface was superior, but I think it was a whole bunch of little things that just made it easier to use.
This is a FitBit is good and FitBit is bad post. As with most things, the newness of the service wore off. I’ve been wearing a FitBit on my wrist for probably five years now. The data tracking is still there but I don’t really care for it anymore. The most useful feature is the slim profile that lets me see the time on my wrist. That’s not underselling it though, that feature really is useful.
I’ve gone through many FitBits. Started with the Force and then returned that for full credit as part of a product recall. Then I bought a first generation Flex and used it for awhile. The battery died (couldn’t hold a charge) and their support team replaced it with another Flex. Then the battery on that died the same way. Recently I bought a Charge for cheap on eBay (was new) and after three months, the band broke. Support replaced it once again, but because the product was so old, I received an Alta instead.
Their support is great but I wonder if there are just quality and design issues in their product line. When I owned the Flex, I probably bought and went through 20 different bands. They would just break after a few months of use. Luckily I bought them for cheap from China ($2-3 a pop) instead of the full retail price ($20+??). I can’t imagine the cost of ownership would be worth it otherwise. I also spent a bunch on chargers because different models had different connections.
The Alta I just received is the new hotness but I’m not sure I get enough benefit from it to deal with the accessories, charging (only 5 days of battery life) and the slow but eventual death of the hardware. Maybe I should just get a nice watch instead.