I’ve bottled up my distaste for dealing with Rogers and moved ahead with getting my services setup. It’s not like I had any other choice right? I scoured online for the “best” deal for Rogers High-Speed and there really was no choice. I could do a 1-year contract at $39.95+$3/mth or I could buy a modem for $99.95 and get a $99.95 credit. I chose the latter and attempted to set it up this weekend.

I called them on Sunday after noon, and after 30 minutes and talking to 5 people, got nothing done! Apparently their systems were down so they couldn’t do any sign-ups. Plus, they used some VoIP line (to India?) and between the static and the accent, I couldn’t really hear anything on my cellphone that was getting full reception.

I called back on Monday and finally setup my services. Instead of the $100 back, I got 3 months for free (which is a better deal), but I couldn’t get everything activated because I didn’t have the serial number of the modem on me (my fault I guess). So I still have to wait to call them back and setup my account (let’s hope they honor my 3-months-free deal). Plus, then I have to wait for someone to come to the building and “wire” my cable. I thought that’s what got me into this problem in the first place…

Posted by Kevin in Blogs Tags: corporations, dumb, rogers