Did you know that you can’t book Westjet flights on Expedia even though they list them? I tried this a couple of days ago when I was looking for some plane tickets. I wanted an early morning flight, meaning something like 9am-ish. There were a bunch of cheap prices for flights at 7am-ish on Westjet and Air Canada, but Expedia had a flight for the same price at 8:45 on Westjet! Pretty weird that it wasn’t listed on the carrier’s page but whatever.
So I checked things over and booked that flight. Now I must have looked at it 5 times before I realized that the flight I booked was actually for 8:45 at night rather than the day. Oops! It turned out that because the results were ranked by price, there just happened to be an evening flight right after the early morning flight. Anyways, that kind of sucked because I booked it already and it was one of those can’t-change-anything flights. Plus, that’s basically a day lost in the schedule.
This problem wouldn’t have occured if Expedia was using 24-hour time; I thought the entire airline industry did this. It’s not good usability when you deviate from tradition. Also, it took me like 10 minutes to login to Expedia through my Passport account, but I digress.
Anyways, as luck would have it, when I was surfing around my profile, it showed that there was a problem with my booking so I gave them a call. A bored, and not very helpful support technician answered my call and basically said that Expedia can’t book Westjet flights, so my flight didn’t get booked and I had to book again. Lucky me!
I went over to the Westjet site and booked the early morning flight at a cheaper cost than I would have paid AND I got double the Air Miles (compared to the 0 I would have gotten through Expedia). So it ended up being a win-win situation except for the fact that I have to wake up an hour and a half earlier now.