I bought this book in Japan for the flight home last year, but as it turns out Pauline started reading it and I didn’t get a chance to read it! So on this trip to NYC, I brought it along as my reading material.

I was really disappointed by this book. The book can be summed up in one line: Don’t act with a negative bias towards other people. There I just saved you two hours of your time. I was further disappointed at how the book was “written”. It was a conversation between two people (i.e., a senior VP and a VP), where the VP had just joined Zagrum from a competitor and had to learn the Zagrum system (and secret to success). I couldn’t get into this storybook/conversational style of the writing at all.

The most interesting thing about this book is that it was authored by The Arbinger Institute rather than a single person. With that in mind, the story made sense; they created a fictional situation to describe their research.